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COVID-19 & RE-OPENING

Our plan for re-opening, our team’s welfare and your safety

 


FAQ’S

Can I book a Table?

Yes 🙂 –  use the link on our food page to book a space on our terrace. Please note we are only allowed to operate our outside spaces in line with Welsh Government Guidelines – these are due for review again by the 3rd of August –  when we hope to get the go-ahead to open our interal dining areas too.  We will have fewer spaces avilable due to social distancing and keeping you and our teams safe so remember too book your space!

What should I expect when I visit?

Your TakeAway Pick-up experience may look a little different, but we hope it will feel the same; ultimately, it will still be our people caring for you and delivering the same attention to detail and personalised hospitality that you are used to at Y Stablau. We want to reassure you that we’re putting extra measures in place to keep you and our teams safe in this new normal.

We’re still shaping the finer details, and as soon as we’re able, we’ll get as much information out to you all about what visiting us might look like. We’re updating this page and sending out information on our social media channels as soon as we confirm operational changes.

What else is open in Betws-y-Coed?

Attractions in Wales were allowed to re-open from the 6th of July so there’s plenty to do in the area. Please remember that most activities and attractions will be operating on a pre-bookable time slot only.

Our local shops are opening slowly this week and many more are due to re-open once the travel restriction is lifted on the 6th of July here in Wales.

What have your team been doing?

We’ve been in regular touch with our team members during lockdown. Ensuring they are informed and kept up to date with any developments. All team members will have to undertake a Covid Aware Certificate Module accredited by the Institute of Hospitality before returning to the workplace. As well as for your safety, our teams welfare and heightened knowledge is of paramount importance to our business.

How will I know if any changes are made?

As we hear the latest Government directives, we’ll update our websites and let you know via our social media channels.

What extra cleaning is taking place?

As a business with restaurants, hotels and bars, we already operate with strict cleaning and health and safety measures, but we will now be taking extra steps to ensure that all areas are thoroughly sanitised, clean and compliant.

• All team members will be trained in these new standards and timings of cleaning.

• We provide hand sanitiser on staff and supplier entry points

• We are working with the AA and their Covid-19 Safe Scheme

• We have implemented enhanced cleaning in corridors and at all touch points.

• We have issued team members with additional PPE to keep both them and you safe.

• Were taking everyone’s temperature before they enter the building to keep you and our teams safe.

What about social distancing?

When you order via Click & Collect you’ll be able to schedule a time for pickup. We’re limiting pick up times and people on site to a minimun to avoid any long queues. We’ve had our outsid terrace measured by our architecht and divided into 2m squares – we’ll soon be publishing our new floor plan There’s also plenty of space for social distancing if you decide to use our ‘On the Go Takeaway’ service. We’ll ask all our guests to use their common sense and be responsible for their own social distancing during their visit and when moving around the site. And we’ll be looking for additional ideas and listening to any further comments you may have.

What type of changes will I expect to see in your businesses?

We’re implementing one way systems, clear screens at till point areas, looking at non touch entry arrival, updating information packs to be viewed online, contactless payment systems, app ordering, and temperature checks to name but a few.

When will I be able to stay at the Lodge?

We are taking new lodge bookings from Monday 13th July onwards, but please be aware that this is conditional and subject to change by Welsh Assembly Government.

Initially, we do expect that the phone lines will be busy and our Reservations team will be doing their best to respond to all enquiries as soon as they can, but we do suggest that where possible you make your hotel booking on our online system

www.stableslodge.net

More details available soon!